QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: welshylad on July 24, 2009, 18:26:50

Title: Agent Name on Realtime Wallboard
Post by: welshylad on July 24, 2009, 18:26:50

Please could someone point me in the right direction. I am trying to get the agent name to appear in the listing "Agents currently logged in:" on the realtime display. At present the display shows "local/1234@from-internal"

Many thanks in advance.
M

Title: Re: Agent Name on Realtime Wallboard
Post by: marcos on July 27, 2009, 09:56:27

Hi,

you need to enable the agent's rewrite option. To do that you have to:

1. Modify the key default.rewriteLocalChannels setting to:

default.rewriteLocalChannels=false

You can find the key in the configuration.properties file in the queuemetrics installation directory

2. Restart the queuemetrics service running, from a root shell, /etc/init.d/queuemetrics restart
3. Close and reopen the browser. Log on again.

Regards,
Marco Signorini.

Title: Re: Agent Name on Realtime Wallboard
Post by: welshylad on July 28, 2009, 22:25:12

Thank you, I set the default.rewriteLocalChannels value to true and it worked perfectly.

Title: Re: Agent Name on Realtime Wallboard
Post by: marcos on July 29, 2009, 09:40:32

Great!

Regards,
Marco Signorini.