QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: jucha on January 25, 2012, 15:23:59

Title: Call talking more 30 minutes.
Post by: jucha on January 25, 2012, 15:23:59

Hi.

In my callcenter, there are agents that speaks more 30 minute.
I note that QM start reporting in use, orange Color, but at 33 minutes, QM report agent idle, Green Color.
Way? Agent is busy with same call id.

Title: Re: Call talking more 30 minutes.
Post by: QueueMetrics on January 26, 2012, 16:19:24

This is a FAQ - see http://queuemetrics.com/faq.jsp#faq-030-disappear

Title: Re: Call talking more 30 minutes.
Post by: jucha on February 02, 2012, 17:53:56

ok