QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: tonils on January 22, 2010, 15:08:23

Title: Force an agent to select a pause code
Post by: tonils on January 22, 2010, 15:08:23

Is it possible to force an agent to select a pause code. i.e. prevent them from selecting the "blank" pause code.

Title: Re: Force an agent to select a pause code
Post by: QueueMetrics on January 22, 2010, 15:30:05

Not at the moment.