QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: christianpando on March 26, 2011, 00:08:00

Title: Free agent after transfer a call
Post by: christianpando on March 26, 2011, 00:08:00

We are currently running queuemetrics with two agents receiving calls on a round robin system, the agents receive the call on another voip platform, when one of the agents answer the call and transfer it, queuemetrics keeps the agent as busy, is there a way that queuemetrics could free the agent if the call is transferred?

Title: Re: Free agent after transfer a call
Post by: QueueMetrics on March 28, 2011, 11:21:41

I think it's a FAQ - see here: http://queuemetrics.com/faq.jsp#faq-053-transfers
 ;)