QueueMetrics > Running QueueMetrics

Realtime Visitor page - enable audio monitoring

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Cleverton:
Hi,

Does the Realtime Visitor page has the same permissions as the Realtime page, regarding the call monitor feature?

I configured the security key MON_AUDIO on the visitor user, the customer-related calls in progress appear in the realtime visitor screen as expected, but when I hover the mouse over the wizard icon, the pop-up screen doesn't appear.

mirkox:
Hi Cleverton,

we recommend to do not use that page since we plan to remove it from QM, we're developing a new realtime page that shoudl be ready the next year.

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