QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: cmoi on June 26, 2015, 18:02:18

Title: user agent real time page
Post by: cmoi on June 26, 2015, 18:02:18

Hello everybody

I dont' understadn user vs agent for displaying my report .

I want a simple page in my report with "Calls being processing" and "Agents currently logged in"

My first problem : what is the goog Data Blocks in the selected menu when you create a report?

My second problem : how to attach my report to my user ? and not to my agent

Thanks

Title: Re: user agent real time page
Post by: cmoi on June 26, 2015, 22:29:06

anyone can help ?
please let me understand how i can link a report to an user ?
because i see how link report with agent but how can i see my report when i log with my user account ?
thank you

Title: Re: user agent reports
Post by: cmoi on June 28, 2015, 02:28:48

Hello,

I read something about key, this is the way to link report to user or not at all ?
Thank you !

Title: Re: user agent real time page
Post by: cmoi on June 29, 2015, 09:21:06

Hello

I have several agents created (not by me, i'm newbie) with different queue, report assigned and they can log in to see real time page.
Version of QM :  15.02.1
I played with "CLASS" parameter in user configuration, i try set it to "Supervisor" or "Visitors", what i need is a a little of both:

I would delete these two sections on the home page :
- Activity Summary Report
- custom Report
And I would see on real time page these two sections :
-"Calls being processing"
-"Agents currently logged in"

Is this possible, please have you idea ?

Thank you.

Title: Re: user agent real time page
Post by: cmoi on June 29, 2015, 11:45:56

Hello all,

perhaps a part of solution : in configuration user , you have "show classes" button.
In this page you can create your own class :  i create my class = SIMPLE with KEY = SUPERVISOR REALTIME

then I affect this Class to my user

It's not exactly what I wanted but its better.

Have a good day

Title: Re: user agent real time page
Post by: mirkox on July 02, 2015, 16:59:46

Hello cmoi,

sorry for the late reply; in general the realtime page is not customizable (it will be in the future); and you can't mix realtime reports with historical reports.

To limit the visibility of a report to a specific user go to the reports detail and set a "Visibility key", then set the same key in the desired user (Edit users), in the security keys field.

Mirko