QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: trymes on November 17, 2010, 16:32:39

Title: Sort on call time/average call time
Post by: trymes on November 17, 2010, 16:32:39

I'd like to be able to sort the agent list in reports based on the average call time and the total call time. Currently you can sort on Name and N. Calls.

Title: Re: Sort on call time/average call time
Post by: QueueMetrics on November 18, 2010, 14:22:53

This sounds easy... in which report?

Title: Re: Sort on call time/average call time
Post by: trymes on November 18, 2010, 17:50:03

All of them, I suppose, but the one I happened to be looking at yesterday was the one accessed by clicking on "Today" under "Quick activity reports".

Tom