QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: carlosmp on April 01, 2010, 19:46:54

Title: Dynamic Agents, Hotdesking
Post by: carlosmp on April 01, 2010, 19:46:54

I've seen various posts on dynamic agents and hotdesking.  We currently use FreePBX, since it makes admin of almost everything easier.  We've implemented our config to be in device and user mode, which allows to keep the devices (phones) separate from the agents (users).  We've also been using Aastra phones with their XML scripts, which allow the agents to login to any phone, and then has them at the proper extension at the proper device.  Would this cause any issues with Queuemetrics?  We're currently testing, and it all seems ok, but after seeing many complications with dynamic agents, different extensions for the agents, I want to make sure we're not going to see any issues with this in the long run.

Thanks in advance,

Carlos.

Title: Re: Dynamic Agents, Hotdesking
Post by: QueueMetrics on April 02, 2010, 17:17:03

No it should not be.
Didi you follow a specific tutorial for the setup?

Title: Re: Dynamic Agents, Hotdesking
Post by: carlosmp on April 02, 2010, 18:36:55

I followed the setup for FreePBX.  Got almost everything working, just need to iron out a few details.  Now that we have the license it should make it easier to do some testing this next week.

Title: Re: Dynamic Agents, Hotdesking
Post by: QueueMetrics on April 21, 2010, 17:06:55

Ok you let me know how it goes.