QueueMetrics > Running QueueMetrics
Login and Logout sessions missing
QueueMetrics:
That is correct but I see that you have the database icons on your posts, that looks like AGENTCALLBACK logons as well.
torontob:
Yeah, that is because I copied the callback login as well since my sessions weren't recording just using Add or Remove Queuemember:
This is what it looked like:
--- Code: ---exten => 90000,1,Answer
exten => 90000,n,RemoveQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,RemoveQueueMember(499|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,RemoveQueueMember(498|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${CALLERID(num)}|AGENTLOGOFF|-" >> /var/log/asterisk/queue_log)
exten => 90000,n,Playback(agent-loggedoff)
exten => 90000,n,Hangup
--- End code ---
Now I got rid of the:
--- Code: ---exten => 90000,n,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${CALLERID(num)}|AGENTLOGOFF|-" >> /var/log/asterisk/queue_log)
--- End code ---
But where can I see in the session which Queue specifically the agent logged into?
Also, I have a button on the phone associate with ext. 90000 which logs out of all queues. How can I make that specific to whatever queue that user is logged in so that no extraneous data for log out of saved (e.g. if only English is logged in, only English should log out.)
Thanks
QueueMetrics:
You should not use ADDMEMBER and AGENTLOGIN at the same time.
torontob:
Please read my post again. I said I removed that AGENTLOGIN already but then my sessions are not logged.
Thanks
QueueMetrics:
Lorenzo says yesterday agents were showing correctly.
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