QueueMetrics > Running QueueMetrics

missed call while agent is on call

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mathabathe:
missed call while agent is on call ,but it happened only once and the agent was logged to the queue.
what could be the problem?

mirkox:
Hi mathabathe,

I'm not sure about your question, could you please rephrase?
Thanks  :)

mathabathe:
Hi Mirkox,

my question is how come an agent that has logged to a queue on queuemetrics  get a missed call while busy on the talikn on the incoming call ?

hope it is clear

mirkox:
Many voip phones can receive multiple calls at the same time, so when a call is in the queue, depending on the ring strategy Asterisk will try to ring even busy phones, at least you don't have ringinuse=no in your queue configuration.
Keep in mind that it doesn't work, for example, if you have your phones logged in the queues as Local/ channels since this kind of channel doesn't have a state.

Mirko

mathabathe:
thank very much , my queue ring strategy is set to  ringinuse=no in the queue configuration.
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