QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: smileyphase on June 09, 2010, 16:14:30

Title: Requiring Call Outcome
Post by: smileyphase on June 09, 2010, 16:14:30

Is there anything I can do with QueueMetrics, to require an agent to enter an outcome? Right now it's an optional value, and it needs to be required.
Thanks!

Title: Re: Requiring Call Outcome
Post by: QueueMetrics on June 14, 2010, 09:58:42

No - but you can monitor which calls do not have an outcome and take disciplinary action against agents who do not follow the procedures.