QueueMetrics > Running QueueMetrics

Quick way to log agents off of assigned queues?

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mudslide567:
Is there a quick way for a supervisor to log an agent out of his/her assigned queues?  It seems we often get agents who forget to log out when they leave and leaving them logged in creates a wide assortment of operational issues.  Obviously there are ways to do this [log in as the agent, manually log them off via asterisk CLI etc] but did I miss a nice simple way for a supervisor? Like a button to log off an agent etc?  If the answer is in the manual, I will accept the flame..

QueueMetrics:
No - it is usually possible to do that over the phone.
This is a planned feature.

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