QueueMetrics > QueueMetrics installation
CAllback Agent With Queuemetrics
kesha:
Dear members
Kindly now i have elastix 2.4 stable version and i make setup for queuemetrics successfully i have call center module in elastix and my agent work as callback agent but when i make setup wized from queuemetrice i can not see y agent but if i make my agent work as Agent only i can see my agent what would should to do i need to work with callback agent to i can not auto answer calls can you help me please
thanks
mirkox:
Hi Kesha,
the easiest way to work with QM, is that on the PBX you define only extensions and queues, while the agents are defined in QueueMetrics (as explained here: https://www.queuemetrics.com/faq.jsp?uid=faq-097-agents_vs_users)
They will login in QueueMetrics agent's page and from there they will be able to join the queues, pause/unpause, etc.
kesha:
thnaks for your response but i don't need QM login page because i have in elastix login page i need Qm Take data fom my pbx i need to make Setup wizard (Load data from Asterisk) can take data i dont but with Agent representative so i need to make it with call agent EX. callback
mirkox:
Did you install and setup qloader?
https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md
kesha:
yes you know QM its working fine With me but When i Configuration My agent AS Agent in Call center module In Elastix i can import my data form elastix to QM but when i work with mode Callback Extensions From CAll center moduel in elastix I can not import My agent to QM that is my problem
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