QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: cbastian on July 30, 2012, 17:49:50

Title: [SOLVED] "Link URL" icon not working for calls
Post by: cbastian on July 30, 2012, 17:49:50

Hello all,
   I am new to QueueMetrics, so forgive me if this is a basic question.  I have recently encountered an issue where a client is trying to listen to call recordings but is directed to a strange (almost default/unconfigured looking) URL.  They select the Activity report frmo the main menu, then the Ans. Dt. tab from the report page.  But, if they click on the "Link URL" icons in the Queue Details section, they are taken to a URL like this:

Quote

http://server/app?agent=agent%2F7112&unique=1343574475.453958

My concern is that is actually has "server" in the URL, as though it was never configured completely.  Any thoughts on how to configure this, so that they can use that icon?  They are able to click the "Details" icon and get to the call recording, as a temporary solution.  But, we (I) need to figure out why this one shows server, instead of our actual server.

--Charles

Title: Re: "Link URL" icon not working for calls
Post by: QueueMetrics on August 03, 2012, 09:20:23

This is set in configuration.properties and is used to link (e.g.) to a CRM of your choice. It is meant as a placeholder.  ;)

Title: Re: "Link URL" icon not working for calls
Post by: cbastian on August 03, 2012, 17:35:34

Thank you!  That does make sense.  I'll review this with the client and our management team to see if they want to actually use the button.

Title: Re: [SOLVED] "Link URL" icon not working for calls
Post by: QueueMetrics on August 06, 2012, 12:28:28

 ;D