QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: fredsi on April 15, 2010, 18:38:14

Title: Enable Agent page
Post by: fredsi on April 15, 2010, 18:38:14

Hi,

I try to make the Agent page work, but don't know how. When I logged in an Agent ID "agent/6301", I see the home page, under Inbound calls, I clicked "Show Inbound Calls for Agent/6301", go in "Active calls for agent XXX XXX", then it shows "Agent status cannot be determined". I read the menu under "Enabling Agent's page actions", I don't really understand what should be done. Would you please explain more details on how to fix this? BTW, I installed queuemetrics 1.6.0.1 on top of Elastix 1.5.2. Thank you.

Fred

Title: Re: Enable Agent page
Post by: QueueMetrics on April 16, 2010, 10:42:28

You should start from here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/

Title: Re: Enable Agent page
Post by: fredsi on April 16, 2010, 23:58:50

thanks a lot. that helps.

Title: Re: Enable Agent page
Post by: QueueMetrics on April 19, 2010, 09:52:05

 ;)