QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: augustynr on August 20, 2008, 23:21:40

Title: How to avoid agants logins?
Post by: augustynr on August 20, 2008, 23:21:40

Hi,
Is it possible to avoid agents log in  into the queue?
I have a very basic configuration where I have one or two extensions answering the calls from the queue.
I do not care who is on the phone so I would like to skip the login step.
Is this possible if so how do I get this working?
robert

Title: Re: How to avoid agants logins?
Post by: QueueMetrics on August 24, 2008, 12:07:49

Simply assign terminals to be queue members in the queue configuration, eg. set SIP/102 instead of Agent/47. Of course the Agent activity page in QM will be empty (no agent session, no pauses).