QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: bestest on November 15, 2011, 20:43:50

Title: Agent Priority
Post by: bestest on November 15, 2011, 20:43:50

So I've got about 18 queues and 17 agents.  I need to prioritize them according to their weights in FreePBX.  I read that this is possible, and have set them up as dynamic agents with their weights, i.e. 101,10 102,12 etc.  I have the queue set for rrmemory and the calls keep being delivered in round robin style.  Does anyone know which ring strategy to use / does this work???  Thanks

Title: Re: Agent Priority
Post by: moa on November 28, 2011, 21:10:41

We use leastrecent in our asterisk environment. It handles agent priorities and rings the agent who's been idle the longest.