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QueueMetrics:
You should make sure that the channel ID is the same - e.g. if you call the same channel once SIP/1999 and the other Local/1999@dialplan Qm has no ways of knowing they are the same thing.

hajekd:
Hello,

I believe my queue_log entries are correct. Please follow these pictures.

This is clean queue_log - ready agents block shows 0 ready agents for all queues - this is correct




This is after agent login to one queue named Ceska (id 7000), but ready agents block shows 1 for all his defined queues - this is NOT CORRECT, should be only in queue Ceska



The entries after agent login:

| P001      | 1318372815 | MANAGER         | 7000  | SIP/1999  | ADDMEMBER    |          |       |       |       |          |          8546066 |       |
| P001      | 1318372815 | 1318372815.496Q | 7000  | Agent/998 | HOTDESK      | SIP/1999 |       |       |       |          |          8546065 |       |

Regards,
David Hajek

hajekd:
Nothing QM guys? ;-)

QueueMetrics:

--- Quote from: hajekd on October 12, 2011, 00:54:41 ---
This is after agent login to one queue named Ceska (id 7000), but ready agents block shows 1 for all his defined queues - this is NOT CORRECT, should be only in queue Ceska


--- End quote ---

Try and set no defined queues, so it will pick up data as is and will not have conflicting information. the idea is that if you know the agent is a member, this overrides actual data read.

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