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SLA

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madi uakilov:
Hi,
where i can find out what formula is calculated the SLA(for each of three)?
where i can find detailed explanation how should i understand SLA table?
thank you

QueueMetrics:
On the User Manual, like in http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#_historical_reports_answered_calls

What is it not to be understood in the SLA?

madi uakilov:
I've found answers here http://forum.queuemetrics.com/index.php?topic=192.msg787#msg787
 ...i was in the same situation :)

QueueMetrics:
 :-[

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