QueueMetrics > General Asterisk configuration

Incoming call and customer code request

(1/1)

vrega:
Hi all,
i'm trying queuemetrics with trixbox and all seems ok.
Now i need incoming calls goes to an ivr and,after selecting an option number, customers have to enter a "customer code".
After this asterisk have to check the existance of this code in a DB.
If the code is ok,i wish that a popup window will open in the realtime agent page with some informations about this customer (name,contract tipology etc..).
Someone knows how to do this with queuemetrics?
Other solutions?
Thanks and regards.

vrega

QueueMetrics:
If you use a "plain" asterisk server, just pass that information along with the URL field.

Otherwise, you might store that after number in the the caller-id, so that your agents would see the call as  coming from e.g. "555.555.12345 Customer X - Biz"

Navigation

[0] Message Index