QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: sibertron on June 19, 2009, 15:47:49

Title: Email Alerts
Post by: sibertron on June 19, 2009, 15:47:49

EMail Alerts for:

Agent on blank pause
Agent missing a call
No of agents on pause/on call/on no call exceeding a predefined number
inbound Caller using an option on the IVR

... will add more as I come across them.

Title: Re: Email Alerts
Post by: QueueMetrics on June 25, 2009, 12:01:23

It could be an idea to have some alarms trigger an email as well.