QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mudslide567 on April 27, 2010, 23:06:36

Title: Quick way to log agents off of assigned queues?
Post by: mudslide567 on April 27, 2010, 23:06:36

Is there a quick way for a supervisor to log an agent out of his/her assigned queues?  It seems we often get agents who forget to log out when they leave and leaving them logged in creates a wide assortment of operational issues.  Obviously there are ways to do this [log in as the agent, manually log them off via asterisk CLI etc] but did I miss a nice simple way for a supervisor? Like a button to log off an agent etc?  If the answer is in the manual, I will accept the flame..

Title: Re: Quick way to log agents off of assigned queues?
Post by: QueueMetrics on April 28, 2010, 10:45:48

No - it is usually possible to do that over the phone.
This is a planned feature.