Running QueueMetrics
Topics
[1] Discrepancy between Real time and Live monitoring
[2] in the QA form items,when i select multi value,how can i set it to -2?
[3] Multiple records in queuemetrics reports and queue_log in BD
[4] Hotseating
[5] manual update QM
[6] Agents dissapear out of the Realtime monitor
[7] Unable to pause or unpause
[8] Agent's couldn't get calls
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