Running QueueMetrics

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[1] Discrepancy between Real time and Live monitoring

[2] in the QA form items,when i select multi value,how can i set it to -2?

[3] Multiple records in queuemetrics reports and queue_log in BD

[4] Hotseating

[5] manual update QM

[6] Agents dissapear out of the Realtime monitor

[7] Unable to pause or unpause

[8] Agent's couldn't get calls

[9] Color of graphs in QM

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