QueueMetrics > Realtime Live

Realtime Monitoring

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tlathane:
Hi every1

I have a problem with realtime monitoring, it shows logged in agents but does not show there current activities(on pause, on a call etc :o), I tried restarting the qloader, restarted queuemetrics but it doesn't help. iwas working fine before

please help.

Thanks Tumelo

QueueMetrics:
Hard to tell - what you should do is this (I assume you are using qloaderd):
- check that queue_log entries are actually sent over to the table by qloaderd
- if they do, and you see logins/logoffs but no calls, you are reporing on the wrong queue. Check that your queue name matches the one on the table

With QM 1.4, you can run both checks very easily by clicking on the "MySQL storage" link on the home page.

horsarias:
Hi, 

I am new here; i wonder if some one knows if the queue metrics can be configured to show Only the agents asocieted to a queue that a user has defiden in his valid keys.

In other words, to work in the "show only members" mode by default and the "show all members" option is disabled.

Thank you.
   

QueueMetrics:
Yes you can have that set by default by setting:

#Are not  the only agents to be shown on the realtime page those who are "known" for the queue? 0 false, 1 true
realtime.members_only=1

horsarias:
Thanks, for the answer; I chequed the configuration file and found that the parameter was already set.

"#Are not  the only agents to be shown on the realtime page those who are "known" for the queue? 0 false, 1 true
realtime.members_only=1"

Still, if a user that has a key only for a queue, the first time he gets into realtime monitoring, will see agents that are not members of the queue selected. He has to press the show only members butto to filter.

Is it possible to see allways only the members, even if "see all members" butto is pressed ? or disable this button ?

We just do not want to let a supervisor check the state of agents that hi has not permission to see.

Thanks

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