QueueMetrics > Running QueueMetrics
Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local
corkuck:
Will do. We too are headed into holiday, Nations Birthday USA July 4th. I started early somewhat, having a funeral and family performance to attend today. So,,,, maybe by Thursday next week I can get this to you. I'm working from home today and haven't the access like in the office.
FYI the pause/unpause works fine, if we leave the QM defaulted to SIP/XXXX. It's only when I changes if to Local/XXXX does it quit working. But we can pause unpause in CLI just fine. go the new ver 17 has something wrong somewhere?
Thank you for your help while I'm out. Maybe someone else can chime in and provide what you need while I'm out. Thinking others are going to come across this also as it gets used more so.
/rk
corkuck:
Here is my DirectAMI right from QM Cluster.
DirectAMI
The way an agent channel is supposed to be
Agent/${num}
The way an agent extension channel is supposed to be
Local/${num}@from-queue/n
The transfer destination, in the form ext@context
${num}@from-internal
The channel used for chanspy
SIP/${num}
Whether outbound dialing is enabled
(*)Yes
the point in the dialplan that should be called when doing outbound
28@queuemetrics
The separator used for parameters in your Asterisk version.
Defaults to comma (",") and should be changed to pipe ("|") for very old Asterisk systems (pre-1.8)
,
Is the format of the agent channel when it is live and you want to spy on it. If blank, uses the same physical agent channel, based on the agent code or the extension code depening on whether you are in hotdesking mode or not. Defaults to blank.
The options you want to use for the Asterisk application ChanSpy when listening to calls. By changing these options, you can have whispers or barge instead of plain spy.
(*)Barge
Whether to dump all AMI interactions to the system log (default: false)
(*)No
_______________________________________
End of DirectAMI
_______________________________________
I can see my SIP Extension 7999 dial *457999*7895 in my "CLI" to log onto Queue 7895. Here is a few lines of it as shown in CLI:
== Using SIP RTP CoS mark 5
-- Executing [*457999*7895@from-internal:1] Set("SIP/7999-000114ed", "QUEUENO=7895") in new stack
-- Executing [*457999*7895@from-internal:2] Goto("SIP/7999-000114ed", "app-queue-toggle,s,start") in new stack
-- Goto (app-queue-toggle,s,1)
-- Executing [s@app-queue-toggle:1] Answer("SIP/7999-000114ed", "") in new stack
BUT........when QM Cluster WEB Agent screen Login/Logout pause/unpause I can't see anything in CLI unlike with my SIP Extension 7999 why?
Sorry don't know, how to show you any QM Cluster WEB Agent screen CLI/AMI actions to login/logout Pause/Unpuase? Directly or a copy of it. Don't know how to see/show it? Wish I did. Help here would be nice also.
Thank you QM
Still loving it.....
/rk
corkuck:
I send in a email requesting help at QM Support. By emailing support@loway.ch to see if we can get an answer to this problem. Where QM Cluster 17.06. version, QM Cluster Agent WEB Page Pause/Unpuase is not working once you change your QM Cluster DirectAMI under "The way an agent extension channel is supposed to be" To READ: Local/${num}@from-queue/n instead of the default SIP/${num}
QM Please look at and into the QM form found below.
• QueueMetrics forum »
• QueueMetrics »
• Running QueueMetrics »
• Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local
This shows the history, effort and service or fix needed from what we can tell.
Thank You.
corkuck:
QM emailed support support@loway.ch has give a very fast return response to the request for help/service.
Email back from support@loway.ch says they are looking into this. Have confirmed it doesn't work. QM will be investigating this tomorrow morning for us.
Thank you QM
/rk
corkuck:
Moving into the second day waiting for: "our developers to notify you as soon as those bugs are solved."
Thank you QM
/rk
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