QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ecriollo_prac on July 23, 2007, 23:26:36

Title: status agents in Start realtime monitoring
Post by: ecriollo_prac on July 23, 2007, 23:26:36

Hello.

Why could the realtime monitoring show an agent available (green status) while the agent is really in inbound call (busy).

Bye

Title: Re: status agents in Start realtime monitoring
Post by: QueueMetrics on July 24, 2007, 16:34:35

Most likely Asterisk not writing the correct record, or the agent being busy on a non-ACD call.