QueueMetrics > Running QueueMetrics

no link to access call recordings

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arminp:
Have set up call recordings and files are visible to QM when using ... /qm_show_files.do. However I can't seem to find the screen that is mentioned in the Manual on page 48/49 ... How can I listen to these calls?

QueueMetrics:
Go to the Answered calls page, at the bottom there is a link to the  Call Detail page, there is a button to the right of each call that opens a popup; calls are shown at the bottom of that popup (IF you are holding the correct security key!)

arminp:
Okay - I have done this but can't see the calls. What is the security key - I am Admin and do think that I have ALL of them, but just to make sure.

I have both CALLMONITOR and MON_AUDIO

The only pop-up I see is behind the little magnify glass - but that doesn't show the call recordings.

thanks for helping

QueueMetrics:
This is the right place - if you see nothing, make sure that the files are actually there and named correcly. i.e. with a call uniqueid as a part of the name.

arminp:
I have solved this. the issue was Asterisk was writting them to a different file name. The queuemetrcis manual how to set the filename was not correct in this configuration.

It seams that there are different monitor / mix monitor versions / mtehods in asterisk and they do different things with the filename.
We now use MixMonitor statement in the dialplan only (no agents.conf or queues.conf settings) Hope this helps somebody down the road.

Thanks
A

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