QueueMetrics forum

WombatDialer => Running WombatDialer => Topic started by: cursor on June 08, 2015, 02:47:33

Title: Alternate numbers in list
Post by: cursor on June 08, 2015, 02:47:33

I saw that the new Wombat supports loading alternate numbers for the same customer.  I need this feature and was wondering how to implement it.  I have looked through the manual and cannot find how to load those numbers.  JUst to check, this is what I need:

On a call list we load the main number for a client and then we want to load an alternate contact number if we are not able to contact the client on the main number.  Obviously if the client is contacted on the main number we do not want to dial the alternate.  If the client is contacted on the alternate number wombat should not retry the main number either. 

Any ideas on how to do this?

Title: Re: Alternate numbers in list
Post by: QueueMetrics on June 17, 2015, 10:37:15

Wombat supports multiple numbers in a round-robin fashion - depends on the attempts. So on the first attempt it dials the main number, and then tries all other numbers in sequence; when all of them are done, it tries again the main number and so on.


See http://manuals.loway.ch/WD_UserManual-chunked/ch04.html chapter 4.3.4 "Multinumbers"