QueueMetrics > Running QueueMetrics

How can i disconnect calls in queue ?

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ledainam:
Hi Support team.
Sometime we have calls stuck in queues but we can disconnect this. We already use keys Closes call but we can't see this icon.
Thanks you very much.

QueueMetrics:
Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

ledainam:

--- Quote from: QueueMetrics on April 27, 2010, 16:17:10 ---Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?


--- End quote ---
Yes , sometime we have call terminated in Asterisk but still showing in QM.
Can i disconnect this ?
Can i disconnect live call in QM ?
Thanks

QueueMetrics:
You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

ledainam:

--- Quote from: QueueMetrics on April 28, 2010, 10:45:05 ---You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls


--- End quote ---
Hi QueueMetrics
I can't see Close call icon. I already use key Closecall for user admin.
Thanks.

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