QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: RonCB on October 01, 2014, 13:16:15

Title: QA results not showing
Post by: RonCB on October 01, 2014, 13:16:15

Hi.

What could be a reason for not showing QA forms.
If I'm running a report on QA forms within a period, I can see al the forms from a team except 1 member. There should be 3 forms but only showing 1
When looking in the call list there are QA forms attached to the calls, also in the DB, but they are not in the report??

Ron

Title: Re: QA results not showing
Post by: RonCB on October 01, 2014, 14:03:57

 ???  hmm for some reason the call_agent and call_agent_group_id fields aren't filled with data?

Title: Re: QA results not showing
Post by: mirkox on October 02, 2014, 10:19:42

Hi RonCB,

I'm sorry but your question is not really clear to me; can you send a couple of screenshots showing the problem? Also, what kind of report are you running exactly?

Thanks
Mirko