QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: rtree23 on September 23, 2010, 18:53:02

Title: The Graphs on the reports
Post by: rtree23 on September 23, 2010, 18:53:02

My question is probably very simple.

I am running queuemetrics 1.5.3 and when i look at the Answered call disto per hour its shows a graph with red and green lines.
What do these red and green lines equal? 

Title: Re: The Graphs on the reports
Post by: QueueMetrics on September 27, 2010, 09:38:13

Can you post a screenshot?

Title: Re: The Graphs on the reports
Post by: rtree23 on September 28, 2010, 20:03:37

(http://chart.apis.google.com/chart?cht=lxy&chs=650x180&chd=s:_,_________________________________BE_JTWQUNTNSYYGKQ_XQMJ8________________________________________,_,_________________________________GG_MfM3l3fffx3MG_l3lff________________________________________&chco=00FF00,FF0000&chbh=a&chxt=x,y,r&chxl=0:|00:00|04:00|08:00|12:00|16:00|20:00|23:45|1:||5|10|2:||50|100)

Title: Re: The Graphs on the reports
Post by: rtree23 on September 28, 2010, 20:04:57

(http://chart.apis.google.com/chart?cht=lxy&chs=650x180&chd=s:_,________________________________AAEGakSMUTNPjKKRJNLUPMP0________________________________________,_,________________________________CCCDVTRXfbdeZZWbPQUQgcdP________________________________________&chco=00FF00,FF0000&chbh=a&chxt=x,y,r&chxl=0:|00:00|04:00|08:00|12:00|16:00|20:00|23:45|1:||50|100|2:||50|100)


This is the actual answered call distribution per hour graph my bad

Title: Re: The Graphs on the reports
Post by: QueueMetrics on September 29, 2010, 16:59:23

On one side it is the number of calls, on the other the wait time.

Title: Re: The Graphs on the reports
Post by: rtree23 on September 29, 2010, 17:01:18

so just to verify the red line is number of calls and the green line is wait time?

Title: Re: The Graphs on the reports
Post by: QueueMetrics on September 30, 2010, 09:28:32

Just check with the numbers below.