QueueMetrics > Improving QueueMetrics

Improve Attention Levels

(1/1)

cwstevens:
1. Allow the realtime and wallboard pages to use the attention levels defined for the individual queues instead of only the queue group currently being viewed. For example, I define Q1 and Q2 with their attention levels. If I am viewing All Queues then the attention levels for Q1 and Q2 are ignored. We use queues for high priority calls but there is no way to indicate this queue individually when viewing a group of queues.

2. The attention levels currently only take a simple value or "=", "<", ">", "!=" operators. It would be nice if it could handle something a little more complex like, for example, ">5 | >agents" (greater than 5 OR greater than the number of agents logged in).

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