QueueMetrics > General Asterisk configuration

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zodimo:
Hi All,

I new to this forum. I have a valid license and I am experiencing the following error.

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A problem occurred in QueueMetrics.
The following error occurred in the Transaction handler:

"Errore tecnico nella classe 'it.loway.app.queuemetrics.callListen.caricaDatiPopupOK'. -- Inner Exception -- - Exception: java.lang.NullPointerException - Stack trace: - java.lang.NullPointerException - at it.loway.app.queuemetrics.callListen.caricaDatiPopupOK.doRun(caricaDatiPopupOK.java:61) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(Unknown Source) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:619) - -- End Inner Exception -- - "
System time when the error occurred: 2010-08-30.07:36:57
Please contact your system administrator with a printout of the error above to address the problem.
A list of common error causes and their resolutions can be found at http://queuemetrics.com/faq.jsp.
If you think that your problem is related to JDBC or MySQL, try the online JDBC Connection tester.
If you need help in running QueueMetrics, feel free to contact us.
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Help would be appreciated :)

marcos:
Hi,

Is that problem replicable in the normal usage or it's happening after a period of inactivity?
In the latter case I'm expecting to have a server context timeout and is something that you can override doing a log-in procedure.

Could you, please, give me more details on that?

Thank you and regads,
Marco Signorini.

xinye:
One of our server is having the same problem as well, is there any solution or work around for this?

QueueMetrics:
Does it happen after a while you are idle? because most likely it's an expired user session.

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