QueueMetrics > Realtime Live
How to see logged off user in RT
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binbin:
Hi
I would like to see logged off agents in RT monitoring, Is this possible?
Thanks for your comments.
QueueMetrics:
Not at the moment. Why do you need to see them?
binbin:
Thanks for your response
My supervisors want to see how many people they have no matters if the are logged in or logged off
I was thinking on creating a new PAUSEREASON "Logged off" so they can see the agent in the RT but I don't if this can affect some feature.
Please advice
Thanks
QueueMetrics:
That sounds a bit extreme. You should use a pause to track a temporary absence, but your supervisors should know who they have working with them. Or your problem is that supervision lists are dynamic and they actually don't know?
binbin:
Yes it is dynamic shifts
What would you suggest?
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