QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jhfitness on January 09, 2014, 21:49:04

Title: Weekly call answer percent?
Post by: jhfitness on January 09, 2014, 21:49:04

Is there a way to get a graph of the percent of answered/unanswered calls per time unit (preferrably weekly)? I can put it in a custom time range and get the percent answered/unanswered for that whole range, and I can keep selecting different ranges, but only one at a time. Since that exists though I wonder if it means there is also a built-in way to look at averages broken out by week or month within a longer range, and I just can't find it.

Title: Re: Weekly call answer percent?
Post by: QueueMetrics on January 14, 2014, 10:14:09

If you look at the daily / hourly reports, you should see the number of answered vs unanswered.