QueueMetrics > Running QueueMetrics

default.crmapp only getting populated for inbound calls

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barryf:
Hi

I have the following setting in configuration.properties:

default.crmapp=http://recordings/callmon/?searchBox=

This properly creates the link when a call is in an inbound queue:

--- Code: ---<td class="stData" style="width: 18;"><a href="http://recordings/callmon/?searchBox=1411300755.67" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>
--- End code ---

However, when the call is in an outbound queue the href is simply "-":


--- Code: ---<td class="stData" style="width: 18;"><a href="-" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>
--- End code ---

Anyone any idea why? The call Unique ID is available in both inbound and outbound, and when I instead open the pop-up using the magnifying glass icon the link to the recording is in there.

This did work in previous (1.6.10) version of QM for both inbound and outbound.

Thanks

mirkox:
Hi Barry, that's weird, which version is that?

default.crmapp is the default URL, but you can also set a queue-specific URL in the queue's detail; could you check if maybe there are some character in that field in your outbound queue's details?

Kind Regards
Mirko

barryf:

--- Quote from: mirkox on October 01, 2014, 10:48:37 ---Hi Barry, that's weird, which version is that?

default.crmapp is the default URL, but you can also set a queue-specific URL in the queue's detail; could you check if maybe there are some character in that field in your outbound queue's details?


--- End quote ---

Hi Mirko,

Using 14.06.02

I have checked and all queue_url are empty.

-Barry

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