QueueMetrics > QueueMetrics installation

Wall Board

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Zerabox:
I have a customer that would like to change the "Age" on the wall board to "CSR" thy have customers walk through their call center and it is confusing because they have to explain each time that it means "Agent" and not "AGE" of the call. I can see there point and it could be very bad if customers think this field is the AGE of the call. I am sure it's an HTML rewrite somewhere can this be modified by me?

Let me know we are about to sell another ....

Richie

QueueMetrics:
Maybe we could change that to AGT, do you think it would help?

In any case, all string displayes should be in the queuemetrics_en_US.properties under WEB-INF/LIntl or the relevant language used, so that is editable.

Zerabox:
Are you saying I can edit that file to say "AGT" that would work, or is that something you have to edit?

QueueMetrics:
Yes it should.
Log off, change language to something else and back to English again so it gets reloaded.

Zerabox:
Thanks

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