QueueMetrics > Running QueueMetrics

Replace SIP/xxxx with Agent/xxxx in Queue_Log Table

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caper800:
Hello,

Is there a way to have the Agent/xxxx extension written to the queue_log table instead of SIP/xxxx? We need to build some custom reports and having Agent/xxxx would make our lives much better. We currently use HOTDESKING. For example, currently when VERB=COMPLETECALLER, then AGENT will be SIP/2912. Ideally this would be Agent/7128 instead.

mirkox:
Hi caper800,

no that's not possible; why would that make reportinh easier?

Mirko

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