QueueMetrics > General Asterisk configuration
Questions on My Setup ?
kayodea:
I successfully have question 4 resolved by sharing the folders in Server A. Thanks.
Now, what is the procedure of changing the logo at the home page? I uploaded my logo to /opt and specify the path in layout.logo in configuration.propertes, but still the logo did not change. Again, MUST the logo be in a specific format and size. My logo is a .gif and its size is 160 x 106.
Cheers.
QueueMetrics:
You should have the logo on a web server somewhere, better on your LAN, so you can change WEB-INF/configuration.properties:
#Your company logo (full or relative path) - shall be resized to be an image 200 x 72
layout.logo=http://myserver/mylogo.gif
#HTML string displayed on the login page.
layout.splash=HELLO USERS
The logo must be 200x72, or it will be resized to be 200x72. Use a transparent image if possible.
You can also change the splash page text, i.e. the text that is seen below the logon page.
kayodea:
OK. Thanks for that.
I have several Queues and need to make supervisors of each queues monitor only queues they supervised. How can this be achieved with out viewing other queues that they are not supervisors for.
I believe there should be a method of assigning the supervisor(s) to a particular queue.
Cheers.
QueueMetrics:
Yo do that by setting security keys: you protect each queue with a security key and grant that key only to allowed supervisors.
kayodea:
Thanks for that. Its cool.
We have a database of customers with Names and Numbers. How can we pass the name of a customer to an Agent via its CallerID(num) which is already in a MySQL Database. Any code snippet will be appreciated.
Cheers.
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