QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: astor99 on July 27, 2010, 09:54:30

Title: how report for calls not taken by agent ?
Post by: astor99 on July 27, 2010, 09:54:30

Hi,
I am not able to have a queue report that shows how many calls are not answered by every agent (roundrobin strategy).
I can see that all the queue did loose calls, but I don't know which agent didn't take the call.
How can I get that ?

Thank you  :D
Marcello

Title: Re: how report for calls not taken by agent ?
Post by: QueueMetrics on July 27, 2010, 12:08:43

You need to look at the "Attempts" page.

Title: Re: how report for calls not taken by agent ?
Post by: astor99 on July 27, 2010, 13:09:22

In that page, the results are strange.
In Unanswered page, I see 9 lost calls:

(http://i28.tinypic.com/24b19jm.jpg)

but in Att. page I see 13 lost calls:

(http://i31.tinypic.com/2chqfwk.jpg)

Do you kno why ?  ???