QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: henrydogger on May 19, 2011, 10:58:29

Title: Hide disabled buttons on Individual agents page
Post by: henrydogger on May 19, 2011, 10:58:29

Hi,

Is there a way to hide the disabled buttons on the Individual agents page?
At this moment some buttons can be or are disabled, but are still shown on the page.
We would like to hide these buttons if possible.
Thanks in advance!

Henry

Title: Re: Hide disabled buttons on Individual agents page
Post by: QueueMetrics on May 20, 2011, 10:45:32

Yes absolutely - they are there just to show that they CAN be there.

See http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html - look for the section "Agent’s Realtime Page".

Title: Re: Hide disabled buttons on Individual agents page
Post by: henrydogger on May 23, 2011, 12:58:17

Thanks for the quick reply, we allready tried using this parameters.
They only involve the 4 lowest buttons on the Individual agents page...
If we set realtime.agent_button_X.enabled to false, it gets grey but is still visible, if we disable all the buttons however, none are shown.
We would like to enable one or two and not show the other two if possible.
Also we would like the top buttons hidden...

these can be set with: callfile.agentaddmember.enabled for example.
If we diable this button, it gets grey, but we would like to know if we could completely hide this button?

Title: Re: Hide disabled buttons on Individual agents page
Post by: QueueMetrics on May 30, 2011, 10:15:57

No, at the moment the top buttons are shown disabled in any case.

Title: Re: Hide disabled buttons on Individual agents page
Post by: henrydogger on May 30, 2011, 17:15:35

Ok, clear answer. Thanks!