QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jacobi on April 24, 2007, 19:45:48

Title: Reports - Display Average call length in minutes
Post by: jacobi on April 24, 2007, 19:45:48

Here's a request from my QM users: is it possible to display Average call length in minutes, just like Min call length or Max call length?

Title: Re: Reports - Display Average call length in minutes
Post by: QueueMetrics on April 26, 2007, 09:13:03

It's not possible at the moment, but if anybody else is interested, we'll add it to the TODO list. If that is really important for you, you may consider a customization job from us.

Title: Re: Reports - Display Average call length in minutes
Post by: jacobi on April 26, 2007, 18:45:56

I assume "customization job" means extra costs :) and I'm not sure they're going to pay for this, considering it's such a small thing ... Anyway, if you're going to add this in one of your next releases that's fine too.

Title: Re: Reports - Display Average call length in minutes
Post by: QueueMetrics on April 27, 2007, 09:47:21

I have added it to the TODO list, though I cannot make assurances about when this weill be released....

Title: Re: Reports - Display Average call length in minutes
Post by: tbelanger on June 01, 2007, 21:03:11

I have 5 clients requesting this feature also