QueueMetrics > Running QueueMetrics

Reports

(1/3) > >>

sibertron:
We have multiple support queues and would like to restrict queue data for the queue only to the supervisor for the queue.

For Example - Supervisor for Product A queue should not be able to see data for product B queue. The data should be visible only to the supervisors and the admin and no one else.

 

QueueMetrics:
See this FAQ: http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

bhenry:
I actually have this issue as well.  I brought it up here: http://forum.queuemetrics.com/index.php?topic=624.0  but never was able to solve it.

The issue is that when running a report on a specific queue, the Agents tab displays information about every single agent that has received a call and not just the agents in this particular queue.

For example if I run a report on the sales queue and go to the agents tab, under availability it will list agents from sales, support, technology, etc.  I want it to just show availability for agents in the sales queue

I am using security keys but this does not seem to be resolving the issue...

sibertron:
Adding the way I see it.

Queue 1 has 10 agents in it and is managed by Supervisor A, when Sup A run the reports on the agents tab he sees not only his 10 people but a few other who are part of another group and are not accessible to him via the queue selection drop down on the home screen.

Please let me know if any more inputs are required.

QueueMetrics:

--- Quote from: bhenry on May 06, 2010, 17:16:24 ---I actually have this issue as well.  I brought it up here: http://forum.queuemetrics.com/index.php?topic=624.0  but never was able to solve it.

The issue is that when running a report on a specific queue, the Agents tab displays information about every single agent that has received a call and not just the agents in this particular queue.

For example if I run a report on the sales queue and go to the agents tab, under availability it will list agents from sales, support, technology, etc.  I want it to just show availability for agents in the sales queue

I am using security keys but this does not seem to be resolving the issue...

--- End quote ---

When you run a report, you see all agents that took at least one call on the queues you selected. So as you restrict visibility by queues, you see them all that worked on queues you're supposed to see.
 

Navigation

[0] Message Index

[#] Next page