QueueMetrics > QueueMetrics installation

No Reports on "Unanswered Call"

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vinod:
Hi

I have successfully tested the queues working.

I'm able to get reports for Answered calls, but cannot get reports for unanswered calls.

Please somebody advice me on doing this.

Your help is much appreciated

Many Thanks
Vinod

QueueMetrics:
Are you filtering by agent? can you post a screenshot?

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