QueueMetrics forum

QueueMetrics => QueueMetrics news => Topic started by: QueueMetrics on May 08, 2013, 11:44:29

Title: Integration tutorial with SugarCRM and VTiger
Post by: QueueMetrics on May 08, 2013, 11:44:29

We have been working on a tutorial on how to integrate the QM Live agent page with the most commonly used CRM software packages - SugarCRM and VTiger.

The tutorials are available here: http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s19.html and the source code can be found on https://github.com/Loway/OpenQueueMetricsAddOns

We look forward to your comments and suggestions - are there other popular CRM packages you'd like to see integrated? do you have experience you want to share about integrating with other packages?

Title: Re: Integration tutorial with SugarCRM and VTiger
Post by: RabihBou on September 16, 2013, 22:42:44

Hi,

I was trying to do the integration with Vtiger and i bumped with the following error:

Fatal error: Class 'HTTP_Client' not found in /var/www/html/QueueMetrics_VTigerCRM.php on line 47

I succesfully installed HTTP_Client through pearl install HTTP_Client and still have the same issue. I'm using Centos 6 with:

PHP 5.3.3 (cli) (built: Jul 12 2013 20:35:47)
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies

Is there anything that i'm missing?

Sincerely,
Rabih Bou Orm

Title: Re: Integration tutorial with SugarCRM and VTiger
Post by: QueueMetrics on September 17, 2013, 18:49:23

As you can see you need to have:

Code: [Select]

require_once "HTTP/Client.php";
Most likely it has to be installed separately in your environment (I'm not a PHP expert).

Title: Re: Integration tutorial with SugarCRM and VTiger
Post by: wise6sam on November 10, 2014, 12:30:15

Hi,

I am trying QueueMetrics and would like to integrate it with SugarCRM.
I followed your tutorial but QM always shows blank page when call is answered!

Could you please assist?

Many thanks,