QueueMetrics > QueueMetrics installation

Agent missing from details of unanswered calls

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tonils:
QueueMetrics version: 1.7.3

On all unanswered call reports (inbound or out bound) the "AGENT" column has no content. I expect to see the agent name for outbound calls.

Is there something I have missed in configuration.properties?

Tony

QueueMetrics:
It is weird because for connected calls, there is always something in the Agent field - the call must have gone somewhere. This is not true for lost calls which, by definition, never went anywhere. Can you post a screenshot?

tonils:

marcos:
Hi,

could you, please, send us a piece of your queue_log reporting one of the outbound calls above?

Thank you and regards,
Marco.

tonils:
Here is the database extract for the top call


--- Code: ---mysql> select * from queue_log where call_id = '1314683706.47546';
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+
| partition | time_id    | call_id          | queue | agent     | verb       | data1 | data2      | data3 | data4 | data5 | serverid | unique_row_count |
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+
| P001      | 1314683706 | 1314683706.47546 | 958   | Agent/897 | ENTERQUEUE | -     | 0736509200 |       |       |       |          |                1 |
| P001      | 1314683713 | 1314683706.47546 | 958   | Agent/897 | ABANDON    | 1     | 1          | 7     |       |       |          |                1 |
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+

--- End code ---

Tony

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