QueueMetrics > Running QueueMetrics

Agents experience random logouts

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illailla:
Hi,
I can confirm that it has been fixed, that realtime.max_bytes_agent was causing the random logouts,  thanks again.
Now, I still do not know how to fix this problem: when an agent is calling out an external number through a queue, after some seconds of ringing, the agent hears a congestion announcement and the call finishes but the Call-list panel" still shows the call as an ongoing call. The only way we have found to force Queuemetrics to know that the call already finished is to make the agent logout and login from queues, then the list disappears completely from the list. Any suggestion?

Regards,
Illa

mirkox:
Hi,

how do you perform outbound calls?
Also could you send us the lines generated in queue_log when you try to put an outbound call?

Thanks
Mirko

illailla:
Hi,
To perform an outbound call I use the “Dialout panel” choosing an outbound queue. This call is routed directly outside by FreePBX thanks to adding this lines in the extensions_queuemetrics.conf. They add a prefix to the dialed number so my outbound routes choose a different path for Queuemetrics outbound queues:

exten => 28,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => 28,n,ExecIf($["${QDIALER_QUEUE}" = "1660"]?Set(QDIALER_CHANNEL=Local/8600${QDIALER_NUMBER}@from-internal))
exten => 28,n,ExecIf($["${QDIALER_QUEUE}" = "1661"]?Set(QDIALER_CHANNEL=Local/8601${QDIALER_NUMBER}@from-internal))
exten => 28,n,Goto(qm-queuedial,s,1)
exten => 28,n,Hangup

The call finishes always after a 56 seconds if the called person does not answer the phone, so I am sure it is a parameter that I cannot find – maybe from FreePBX – that is forcing to abandon the call. But the problem is that Queuemetrics does not realize that call was abandoned, as I said in previous post.
Here I attached some lines from the queue_log:
[…]
1415871986|1415871986.28899|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28899|1662|SIP/1631|ADDMEMBER|
1415871986|1415871986.28901|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28901|1663|SIP/1631|ADDMEMBER|
1415871986|1415871986.28903|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28903|1665|SIP/1631|ADDMEMBER|
1415872033|1415872030.28906|1662|Agent/1631|CALLOUTBOUND||608002460|
1415872100|1415872030.28906|1662|Agent/1631|ABANDON|1|1|67

Regards,
illailla

mirkox:
Hi,

thanks! this should have been fixed in 14.10, so do try to update QueueMetrics and let us know if it works :)

Mirko

illailla:
It works! Thanks a lot.

Regards,
illailla

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