QueueMetrics > Running QueueMetrics

Waiting and Duration problems in Realtime monitoring

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QueueMetrics:
A screenshow where we see the queue_log and a call showing 0 when it's not would be pretty helpful.

Marquis:
Here's a section of the queue_log that does not show any duration:

1189447039|110a2108-6868030a-13c4-46e54cef-2dc42376-6bd2@compuware.com|brad-q|NONE|ENTERQUEUE||71841
1189447040|110a2108-6868030a-13c4-46e54cef-2dc42376-6bd2@compuware.com|brad-q|Local/18887@queuemembers|CONNECT|1|1189447039.844
1189447080|110a2108-6868030a-13c4-46e54cef-2dc42376-6bd2@compuware.com|brad-q|Local/18887@queuemembers|COMPLETECALLER|1|40|1

And it's not that it should a zero, it shows nothing in the Duration column (and likewise for a call that is waiting, the Waiting column is blank).

I can post a screenshot if you'd like, but where?

QueueMetrics:
It looks correct - are you sure you didnt by chance set:

liveclock.enable=false

in configuration.properties?

Marquis:
OK, that's exactly the problem.  However, I didn't set it that way.  It must be disabled by default.  It might be nice if the description for this parameter mentioned that waiting time and duration will not be displayed if set to false.

Thanks for the idea, anyway, that definitely fixes the problem.

QueueMetrics:
This is strange, I'd bet a beer that it was set
--- Code: ---true
--- End code ---
in all releases we have done so far - anyway what's nice is that the problem is now fixed.

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