QueueMetrics > Running QueueMetrics

Enable Agent page

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fredsi:
Hi,

I try to make the Agent page work, but don't know how. When I logged in an Agent ID "agent/6301", I see the home page, under Inbound calls, I clicked "Show Inbound Calls for Agent/6301", go in "Active calls for agent XXX XXX", then it shows "Agent status cannot be determined". I read the menu under "Enabling Agent's page actions", I don't really understand what should be done. Would you please explain more details on how to fix this? BTW, I installed queuemetrics 1.6.0.1 on top of Elastix 1.5.2. Thank you.

Fred

QueueMetrics:
You should start from here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/

fredsi:
thanks a lot. that helps.

QueueMetrics:
 ;)

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