QueueMetrics > Running QueueMetrics

Is it possible to see Extension being called as it's ringed?

(1/4) > >>

torontob:
Hello,

Am I missing something or is the Wall-board not capable of showing what Extension is being ringed? As a call comes in, I see the call in Wait and I hear an extension ringing but I can't see the extension number on the Wall-Board.

Am I missing a parameter in the configuration file or is it not supported at all?

I think this adds a very much needed feature to the system because one can literally see which Agent is lazy and not picking up the phone specially in a system where Agents do not have a time and they must pick up a call. This also helps with troubleshooting calls that are lost or not picked up.

Currently Wall-board only shows Extension number if a call is CONNECTED and ANSWERED and not when it's ringing.

Please shed some light on it.

Thanks

QueueMetrics:
You are right - Asterisk does not log ringing attempts, just failed ones.

torontob:
That's why maybe QM should start reading EVENTs. I always wondered why you chose Queue Logs?

Is it because different versions of Asterisk change Events output and it would have been ton of work to keep up?

Thanks

coolname:
Does "ACD attempts by terminal" for this?

torontob:
Not sure what your question is but if you are asking if an event is generated then I should say with a resounding "Yes".

SIP ends always echo back Ringing stage and also Asterisk shows in channelstatus() and generates a Ringing event for it. So, it exists in Asterisk logs and AMI events.

Navigation

[0] Message Index

[#] Next page